FAQ's
Here are some commonly asked questions to help you navigate your shopping experience with us:
1. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment.
2. What is the processing time for orders?
We typically process orders within 1-3 business days. Once processed, your order will be handed over to our delivery partners.
3. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times may vary depending on your location, usually ranging from 10-15 business days.
4. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
5. What should I do if my order arrives damaged?
If your item arrives damaged, please contact us at ellecnova7@gmail.com within 48 hours of delivery. Include photos of the damaged product, and we’ll assist you with a replacement or refund.
6. Can I return or exchange a product?
Yes, we have a hassle-free return and exchange policy. Please review our Return Policy or contact us for guidance on how to proceed.
7. Are your products covered by a warranty?
Many of our products come with a manufacturer’s warranty. Please check the product details or reach out to us for specific warranty information.
8. Can I cancel my order after placing it?
You may cancel your order within 24 hours of placing it. After this period, the order will be processed, and cancellations may not be possible.
9. How do I contact Ellec Nova for further inquiries?
Feel free to reach out to us at ellecnova7@gmail.com for any questions or concerns. Our team is here to assist you!